Designed for trust

Sniffspot is very safe to use compared to a public dog park, but it can feel risky to share with others. Sniffspot was designed to create an environment of trust for our hosts and guests.

• ​Secure payments: we collect payments from guests using our secure payment system, powered by Stripe. The host is always paid after the visit. Always pay and take payment through Sniffspot; otherwise, we cannot guarantee payments.
• Messaging: we provide a messaging system that is a secure way to get to know your host or guest prior to visiting and communicate logistics after booking. Always communicate through our messaging system. Asking people to text or call you directly is confusing to our guests; it's simpler for guests to message through Sniffspot.
• Vaccine coverage: Sniffspot collects confirmation of vaccination for all dogs visiting your sniff spot as a condition of their visit. Rest assured knowing that all dogs visiting your sniff spot are vaccinated.
• Verified reviews: Sniffspot verifies all reviews to ensure that they are from guests that actually booked and visited the sniff spot. You can use these reviews to see what others think of a sniff spot.
• Damage protection: Sniffspot provides damage protection on all visits. Hosts can rest assured knowing that their property is protected. Read more here. 
• Liability protection: all guests review and confirm a Waiver and Release and all Sniffspot bookings covered by $2M Host Protection Insurance.

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Guest trust and safety checklist

1. Search and discovery: take advantage of our map, host profile and sniff spot profile. Make sure to read all about the sniff spot before booking.
2. Read reviews: if a sniff spot has reviews, read them to understand what other guests have thought of the sniff spot. However, new sniff spots may not have reviews and you can message the host to learn more.
3. Get your questions answered: you can message a host to understand more about their listing or ask questions about their policies prior to booking.
4. Always communicate and pay through Sniffspot: keep yourself, your personal information and your payment safe by communicating and booking through Sniffspot. If you are ever requested to communicate or pay off platform, please report it to us immediately.
5. Do a safety check: when you get to a sniff spot, look around to understand if there are any hazards for you or your pup, always walk the perimeter of any fenced enclosure to ensure it is secure before letting your dog off leash, and understand how to exit the sniff spot.

Host trust and safety checklist

1. Set clear expectations: complete your profile with as much information as you can. Make sure that you are conveying all relevant description and policies of your sniff spot to your guests clearly and completely. Even small details, such as the height of your fences and whether and what kind of dog you have, are appreciated. 
2. Set guest requirements: make sure guests know what is expected of them when using your sniff spot. Set any restrictions on use and make sure you include rules for good use of your sniff spot.
3. Get to know your guest in advance: Sniffspot collects proof of vaccination for all dogs visiting your sniff spot as a condition of their visit. Rest assured knowing that all dogs visiting your sniff spot are vaccinated. If there is other information you would like from your guests, you can request it in your sniff spot profile or through messaging.
4. Provide a great experience: you can provide a great experience to your guests by communicating promptly and clearly and providing the experience that the guest expected. Guests even appreciate small touches like doggie bags on site and clean water for their pups.

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